Refund & Return Policy

Effective Date: August 1, 2026

At Nylesh, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

Eligibility for Returns

You may request a return if:

• The product is damaged or defective upon delivery.
• You received the wrong item or incorrect size.
• The product is unused, unworn, and in its original packaging with all tags attached.
• The return request is made within 7 days of receiving your order.

Items showing signs of use, damage caused by the customer, or missing original packaging may not be eligible for a return or refund.

Non-Returnable Items

The following items cannot be returned or refunded:

• Products that have been worn or used.
• Items without original tags or packaging.
• Products damaged due to misuse or improper care.
• Clearance, sale, or promotional items (unless received damaged or incorrect).

Return Process

To request a return:

1. Contact our customer support within 7 days of receiving your order.
2. Provide your order number along with clear photos of the product (if damaged, defective, or incorrect).
3. Once your request is approved, we will provide return instructions.
4. Securely pack the product and send it back using the recommended courier service.

Refunds

Once we receive and inspect the returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds for Cash on Delivery (COD) orders will be made via bank transfer or another mutually agreed payment method.
• Refunds for prepaid orders will be issued to the original payment method whenever possible.

Shipping charges are non-refundable, except when the return is due to our error (wrong, damaged, or defective product).

Exchange Policy

We offer exchanges for:

• Incorrect size (subject to stock availability).
• Wrong product received.
• Manufacturing defects.

If the requested size is unavailable, you may choose another product of equal value or receive a refund.

Order Cancellation

• Orders may be cancelled before dispatch by contacting our customer support.
• Once an order has been shipped, it cannot be cancelled and must follow the return process.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of delivery with photos of the product and packaging. We will arrange a replacement or refund at no additional cost.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: info@nylesh.com
Website: https://nylesh.com